IT Specialist Supporting USCG Museum

Description Ruchman and Associates, Inc. is seeking an IT Specialists to support the National Coast Guard Museum, in authorized museum information technology, gallery systems, theater systems, public-facing connectivity, and digital infrastructure while complying with Coast Guard cybersecurity and access-control requirements.

Responsibilities

• Monitor and maintain internal and public networks to ensure reliable connectivity.
• Perform approved backup, restoration, and data-protection tasks for systems within the Contractor’s assigned scope.
• Process and track authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures. The Contractor shall not grant access outside delegated authority.
• Provide technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems within the assigned scope.
• Work with the Exhibits Tech and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.
• Support events with live-streaming configurations, lighting control setups, or AV presentations.
• Manage the visitor portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.

Requirements

• A bachelor’s degree in computer science, Information Technology, or a related field preferred however; professional experience and certifications may be considered for substitution
• Three (3) to six (6) years of systems-administration or technical-support experience. Experience in a museum, library, gallery, public attraction, or other high- uptime environment is preferred.
• Industry standard certifications including CompTIA A+, Network+, or Security+. Cloud certifications (AWS/Azure) or Google Workspace Administration are highly valued.
• Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks capable of handling hundreds of concurrent museum guests.
• Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
• Experience managing cloud storage and SaaS platforms used for museum operations.
• Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to the theater.