Contents Manager (Emergency Services Department)-Melbourne

About Us

Paul Davis Restoration is a national leader in property damage restoration, helping families and businesses recover from fire, water, storm, and mold disasters. We are built on trust, professionalism, and doing the right thing - always.

We are currently hiring a Contents Manager to oversee the contents division of our restoration team. If you're an organized, motivated, and customer-service-oriented leader, we want to hear from you!

What You’ll Do:

As the Contents Manager, you will lead a team responsible for:

Pack-outs and pack-ins of personal property

Contents cleaning, including ultrasonic and deodorization

Inventory control and storage coordination

Customer communication and satisfaction

Insurance adjuster coordination and documentation

Use of industry software (Encircle, RMS) to manage contents projects

Leading crews and maintaining high standards of quality and care

Key Responsibilities:

Lead and supervise pack-out/pack-in crews

Train staff on packing, wrapping, and documentation standards

Ensure accurate inventory and chain-of-custody tracking

Maintain cleanliness, organization, and safety in the contents area

Communicate clearly with customers, adjusters, and team members

Secure signed Work Authorizations and AOBs

Manage project timelines, job budgets, and storage logistics

Ensure compliance with IICRC and company standards

What You Bring:

Experience in contents, moving, or restoration work (preferred)

Familiarity with Encircle and/or RMS (Restoration Management Software)

Strong leadership and team management skills

Excellent communication and customer service skills

Ability to lift 50+ lbs and perform physical labor

Comfortable working in post-disaster environments (fire, water, mold)

Valid driver’s license and clean driving record

Forklift experience (we provide certification if needed)

IICRC Certification (preferred, not required)

What We Offer:

Competitive pay (based on experience)

Performance bonuses

Company vehicle for job site travel

Health, dental, vision insurance

Paid time off (PTO)

Opportunities for growth and advancement

Certification and training reimbursement

Supportive, team-focused environment

Ready to Make a Difference?

If you're passionate about helping people, take pride in your work, and want to grow your career with a respected leader in the restoration industry, apply today!