Entry Level Customer Care Specialist

We're looking for a detail-oriented and tech-savvy Customer Care Specialist to join Keyvoto's growing team. This role is ideal for someone who thrives in a collaborative environment, enjoys solving problems behind the scenes, and wants to grow alongside a dynamic team in the SaaS and retail tech space. You won't be working in a traditional customer-facing role.

Instead, you'll be an essential part of our project execution force, supporting Account Managers in delivering successful outcomes for our clients.

What You'll Do

Support Account Managers in the day-to-day execution of client projects Research and collect data, product information, and digital assets from various online sources to ensure project completion Coordinate with internal teams to keep projects on track and deadlines met Maintain accurate records and documentation throughout each project lifecycle Identify gaps or missing information and proactively flag or resolve them Contribute to process improvements that make the team more efficient Requirements Strong computer literacy and comfort navigating digital tools and platforms — this is a must Excellent command of written and spoken English Detail-oriented with the ability to manage multiple tasks simultaneously A true team player who thinks collectively, not individually Proactive, eager to learn, and willing to roll up their sleeves Strong communication skills and a positive, can-do attitude Organised, reliable, and calm under pressure Nice to Have Prior experience in a support, research, or operations role will be considered a plus Familiarity with SaaS platforms or e-commerce environments Benefits Career development opportunities Unique employee experience Friendly, casual environment with an open culture Significant opportunity for career growth as the team and company expand Work-life balance Remote working options