Inside Sales - Plumbing & Mechanical

INSIDE SALES REPRESENTATIVE Plumbing, Mechanical, Pipe, Valves & Fittings (PVF) Position Summary The Inside Sales Representative is responsible for developing and maintaining customer relationships, generating quotations, processing orders, and providing exceptional customer service for plumbing, mechanical, pipe, valves, fittings, and related construction products.

The role works closely with contractors, municipalities, industrial customers, vendors, and branch operations to ensure accurate product selection, timely delivery, and achievement of sales goals.

Key Responsibilities

Manage inbound sales inquiries and proactively develop customer relationships. Prepare accurate quotes, bids, pricing proposals, and product recommendations. Process customer orders and coordinate fulfillment with warehouse and operations teams. Maintain knowledge of PVF, plumbing, mechanical, waterworks, and construction products.

Identify cross-selling and upselling opportunities to maximize revenue and gross margin. Follow up on quotations and open opportunities to convert business. Resolve customer concerns regarding pricing, product availability, deliveries, and returns. Collaborate with outside sales representatives and branch leadership to drive growth.

Maintain CRM and sales records with accurate customer and opportunity information.

Qualifications

High school diploma required; associate or bachelor degree preferred. 2+ years of inside sales, customer service, or distribution experience preferred. Experience with plumbing, mechanical, PVF, industrial, waterworks, or construction products strongly preferred. Strong communication, negotiation, and relationship-building skills.

Ability to read specifications, blueprints, and customer requirements is a plus. Proficiency with ERP systems, Microsoft Office, and CRM platforms. Core Competencies Customer Focus Sales Acumen Product Knowledge Attention to Detail Problem Solving Teamwork and Collaboration Time Management Performance Metrics Sales growth and revenue generation Quote conversion rate Gross margin performance Customer retention and satisfaction Order accuracy and response time This job description is intended to outline the general duties and responsibilities of the position and may be modified based on business needs.