IT Infrastructure Administrator

Responsibilities

Responsible for the procurement, configuration, operation, and maintenance of hardware, software, and related infrastructure Serves as the first level of support for IT-related issues across multiple business units Logs, analyzes, and resolves IT support tickets Maintains records and resolves hardware and software issues Coordinates and communicates with all relevant stakeholders Escalates issues to higher support levels when necessary Provides support and maintenance for all industrial computers connected to production lines Documents all issues and support activities through the ticketing system in accordance with company standards and procedures Administers Windows servers and client environments, Active Directory, File Server, Exchange Server, and SQL/MySQL databases Performs daily system monitoring to verify the integrity and availability of all hardware resources, server resources, systems, and critical processes; reviews system and application logs; verifies the completion of scheduled tasks, including data backups Regularly monitors system security to identify potential risks and security breaches Conducts periodic system performance assessments to support capacity planning activities Maintains and supports all telephone and mobile devices Provides technical advice and guidance as required Maintains all technical documentation related to hardware, software, and supporting infrastructure Ensures the quality of work performed, including accuracy, precision, clarity, and timeliness Position Requirements: Good problem solving and analytical skills Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.

The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs Ability to provide excellent customer service to a variety of customers Ability to work independently with minimal oversight Ability to prioritize tasks based on department objectives and deliverables Fluent in English Compensation <div