Program Director

Director, Brooklyn & Bronx Counseling Centers Behavioral Health & Wellness JCCA is seeking an experienced Director to provide strategic and operational leadership for our Brooklyn and Bronx Counseling Centers. Reporting to the Assistant Vice President of Behavioral Health and Wellness, the Director will oversee the daily operations, development, and strategic growth of JCCA’s Mental Health Outpatient and Rehabilitative Services (MHOTRS) clinics , including satellite programming.

This role provides administrative and clinical leadership while supporting high-quality, client-centered services, regulatory compliance, fiscal sustainability, and continued program growth.

Key Responsibilities

Oversee administrative and clinical operations of the Brooklyn and Bronx Counseling Centers. Lead and support clinic leadership and administrative teams in achieving service, quality, and performance goals. Develop and implement clinical models, policies, procedures, and workflows that strengthen service delivery. Advance trauma-informed, evidence-based, and evidence-informed treatment approaches.

Partner with Finance to manage program budgets, revenue goals, expenses, forecasting, grants, and contracts. Collaborate with Human Resources on staffing structures, recruitment, and staff training. Work with Compliance, Data Analytics, and Program Quality to maintain regulatory standards, support audits, and advance data-driven management.

Strengthen service targets and revenue cycle management to support long-term fiscal viability. Lead strategic growth initiatives, including improved intake workflows, marketing efforts, community partnerships, and satellite clinic development. Build relationships with healthcare, educational, vocational, and child and family service organizations to expand services and partnerships.

Support funding initiatives, grants, contracts, and new and renewal OMH program certifications.

Qualifications

LCSW in Social Work or related field, or equivalent graduate degree and commensurate experience. Minimum of 5 years of management experience . Excellent clinical, leadership, and interpersonal skills. Demonstrated ability to collaborate across disciplines, including Finance, Human Resources, Information Technology, and Quality Assurance.

Ability to work effectively with culturally and professionally diverse clients and teams. Track record of designing and implementing new programs. Demonstrated success in program operations, including revenue cycle management. Strong understanding of evidence-based clinical models for children who have experienced trauma.

Preferred Knowledge & Experience Experience with research methods, evidence-based model implementation, training development, Medicaid Managed Care Plans and MCOs, Managed Care, DSRIP, VBP, Medicaid Redesign, marketing strategies, and Social Determinants of Health (SDOH) is preferred. Schedule Full-time | Monday–Friday (Hybrid) Some flexibility to be available evenings, nights, and/or weekends may be required.

The Director will champion JCCA’s core values, advance diversity, equity and inclusion, and ensure that youth and family voice and a client-centered approach remain integrated into program planning and service delivery. Salary: $110K - $115K