Service Advisor/Writer

Malloy Ford in Charlottesville is looking for Service Advisers for our growing service department. We are a full-on service department with a quick-lane, gas and commercial vehicle shop. If you have automotive knowledge and customer service skills we want to interview you. We are willing to train the right person, you do not need to have previous service advisor experience, but do need a great attitude, willingness to learn, and reliable transportation to get you to and from work.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.

Service Advisor Compensation and Benefits:

Competitive Pay (7% COD & Warranty)

Flexible Working Hours (Mon to Fri, alternating early days, and one Saturday per month)

Health Insurance

PTO & Sick Leave

401(K)

Service Advisor Responsibilities:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

The ideal candidate will have:

Previous service department experience (not a requirement)

• Previous Reynolds&Reynolds experience (not a requirement)

Ability to summarize customer concerns clearly for the technician to diagnose

Knowledge of automobiles

Great customer service skills

Past experience as a service advisor, assistant lane manager or service consultant (not a requirement)

Energetic personality and positive friendly attitude.

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills, typing, and willingness to learn new technology

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Ability to work under pressure

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.