Job description
Job Description: Principal Responsibilities
- Prospects, qualifies, and generates sales within the company’s established service area.
- Calls and visits prospects to identify appropriate contacts, qualify, and drive leads through the sales pipeline.
- Respond daily to phone and email requests from new potential commercial customers and existing customers.
- Place outbound phone calls to previous customers to generate leads and new business, as well as outbound cold calls.
- Coordinate with the Sales Administration team to complete sales quotes and contracts.
- Partners with the Branch Manager and the Technical team on presenting SMART solutions.
- Maintain relationships with current customers and identify opportunities to upsell or upgrade services.
- Evaluate feedback from customers and adjust sales technique as needed.
- Meets and exceeds sales and productivity targets
- Update the lead management system for all quotes sold or unsold and forward the information to the appropriate branch.
- Complete follow-up calls and record the activity in the lead management system.
- Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed.
- Provide an excellent level of customer service to new and current customers.
- Assist the Accounting Department with collections and ensure customer payment methods are up to date as needed.
- Contribute to building a positive team environment with strong morale among team members
- Other duties as assigned. Performance Factors
- Engaging approach to develop business opportunities.
- Ability to use pest control knowledge to sell services
- Strong time management, prioritization, and planning skills
- Gather and analyze information skillfully.
- Use reason even when dealing with emotional topics.
- Accurately diagnose the level of interest from each prospect or customer
- Speak clearly and persuasively in positive or negative situations.
- Listen and get clarification.
Requirements
- High School Diploma or equivalent, bachelor’s degree in business preferred.
- 2 years of sales or sales support role.
- Experience with direct consumer sales and pest management preferred.
- Experience maintaining information in a CRM is required; Pestpac experience preferred
- Previous experience working in a database and Windows-based computer environment
- Speaks clearly on the phone and writes routine reports and correspondence.
- Comfortable with presenting information
- Ability to explain a technical solution to a non-technical audience
- Creative problem solver.
- Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.