Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I’ve been part of the State Farm family since 1995 and opened my agency in 2007. As a graduate of Towson Universityand a lifelong Maryland resident, I take great pride in serving the community I call home. Helping local families protect what matters most and preparing them for the unexpected is something I genuinely enjoy and find incredibly rewarding.

Our agency is built on relationships, trust, and a commitment to doing what’s right for our customers. We strive to create a welcoming environment where team members can grow professionally while making a positive impact in the lives of the people we serve. We offer a 401(k), health benefits, and a strong focus on work-life balance because we believe supporting our team is just as important as supporting our customers.

We’re looking for individuals who are motivated, customer-focused, and eager to build meaningful relationships while growing their careers in a supportive and rewarding environment. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred
• Bilingual Spanish preferred.