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Senior Manager, Member Relations & NPS
Job description
Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint resolution, Net Promoter Score (NPS) and Voice of Member insights. The role brings together fair, timely and well-controlled case management with actionable Member feedback to strengthen trust, improve experience and reduce operational and reputational risk. (Salary Grade: 18)
Description copied from Meridian Credit Union's careers page. Read the full posting before you apply.
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