Customer Success Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Lead based in South Africa. Join a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing.

As Customer Success Lead, you will play a pivotal role in strengthening customer relationships, improving retention, and ensuring clients achieve long-term value from the platform. You will initially manage a portfolio of high-value and at-risk accounts, combining strategic decision-making with hands-on customer engagement.

Working closely with the Head of Customer Success, you will help shape customer segmentation, account management strategies, onboarding processes, and retention initiatives. You will also leverage AI and automation to improve operational efficiency, streamline workflows, and deliver more personalized customer experiences.

As the business grows, you will have the opportunity to build customer success processes, develop scalable playbooks, and eventually lead a dedicated team. This is an ideal opportunity for a proactive customer success professional who enjoys taking ownership, building systems, and making a measurable impact in a fast-evolving technology environment.