Call Center Specialist

Job Details: Job Location: Pearl Street Dental Management

• Dallas, TX, Position Type: Full Time, Salary Range: Undisclosed, Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate information about services to customers
• Perform data entry and maintain customer records in the system
• Assist with resolving customer complaints or issues
• Follow call center scripts and procedures to ensure consistency and quality of service
• Collaborate with team members to achieve call center goals
• Handle customer inquiries via email or chat if necessary Skills:
• Excellent phone etiquette and communication skills
• Proficient in data entry and computer systems
• Previous experience in a call center or customer service role is required -Dental office experience is preferred
• Knowledge of dental office procedures is a plus
• Bilingual in English and Spanish is highly desirable
• Ability to analyze customer needs and provide appropriate solutions
• Multilingual abilities are a plus Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Relocate: Dallas, Tx 75201: Relocate before starting work (Required) Work Location: In person Qualifications: Requirements Previous call center experience Dental experience strongly preferred