Customer Experience Trainee

Launch Your Career with Purpose – Customer Experience Trainee Location: Addison, IL Program Duration: 5 months Salary: $42,500–$50,000 (based on experience) Benefits: Comprehensive health coverage, profit-sharing, paid time off, and career development opportunities About The Cary Company The Cary Company is a forward-thinking industrial distribution company committed to customer excellence, innovation, and employee growth.

Our culture is rooted in collaboration, integrity, and continuous improvement. We invest in people who are ready to grow with us.

Position Overview

As a Customer Experience Trainee , you’ll gain hands-on experience across key areas of our business, with a strong focus on customer service and operational excellence. This immersive program is designed to equip you with the skills, knowledge, and leadership exposure needed for long-term career growth. If you're energized by learning, solving problems, and making a positive impact, this is your opportunity to be part of something bigger.

Rotational Assignments Customer Relations (1.5 months): Engage directly with customers, understand their needs, and ensure satisfaction with our products and services. Inside Sales (1.5 months): Learn the art of sales, build client relationships, and contribute to achieving sales targets. Quality Assurance (1 month): Manage cases and ensure products meet the highest standards of quality and compliance.

Logistics (1 month): Gain hands-on experience in supply chain management, including inventory, shipping, and receiving processes. Warehouse Administration (1–2 weeks): Learn operational aspects of our warehouse, from order fulfillment to inventory control.

Qualifications

Strong organizational, time management, and communication skills Professional demeanor with a positive, collaborative attitude Ability to work independently and as part of a team Passion for learning and desire to grow within a dynamic company Career Path and Growth Upon successful completion of the program, you’ll be prepared for roles in: Customer Relations Inside Sales Quality Assurance Product Management Perks & Benefits Medical, Dental, Vision Insurance Life and Supplemental Insurance Short-Term Incentive Plan 401(k) Provision & Profit Sharing HRA & Cafeteria Plan Seasonal Company-Sponsored Events Work/Life Balance Initiatives Childcare Reimbursement Program 9/80 Scheduling Option (after 1 year of employment) A Little About Us Established in 1895 Grew from 30 employees in 2005 to over 240 today Locations: Addison, IL (HQ), Indianapolis, IN, Pittsburgh, PA, Salt Lake City, UT, Jurupa Valley, CA, Livermore, CA, Charlotte, NC We distribute rigid packaging products and industrial filtration Recently renovated corporate office/warehouse in Addison Strengths-based approach to leverage what employees enjoy and excel at Privately owned, focused on autonomy, connectedness, and confidence in your role Culture Highlights 2–4 structured one-on-one meetings per year (replaces traditional performance reviews) Mentorship and guidance from experienced leaders Committees: Culture Committee and Cary Cares Fun Fridays, Weekly Yoga, and other events (check out our Facebook page!)

Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together People who thrive here are positive, open-minded, curious, customer-focused, and supportive of co-workers