Client Manager

Critical Tasks and Expected Contributions/Results: Key contact to intermediaries and large clients for defined experience rated book of business. Engage and build strong relationships with intermediaries and/or clients. Pro-actively manage and successfully negotiate profitable renewal retention of defined experience-rated and portfolio-rated book of business.

Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly. Lead employee communication meetings (English) as required by intermediaries and clients. Prepare customized claims analytical reports for large experience-rated clients.

Organize and plan process trainings for key brokers as needed Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes. Manage ad-hoc assignments as required. Key Challenges/Anticipated Changes in Environment: Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals.

Liaise with internal departments, e.g., underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client. Developmental Value of Position: Ability to work independently to achieve retention and financial targets set on assigned portfolio. Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals.

Support the Head of Client Management in partnering and/or leading projects to identify, build and execute areas of process improvement Experience/Knowledge, Education and Other Requirements: University education required Great communication skill 6 or more years of experience Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred.

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