Supervisory IT Specialist (SYS/ANALYSIS)

This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Information Technology (OIT), Enterprise Systems Solutions Group (ESSG), Division of Applications Development and Support (DADS). As a Supervisory IT Specialist (SYS/ANALYSIS), GS-2210-14, you will direct staff responsible for providing IT support to applications for a variety of components using the enterprise business operations support capability.

ALL QUALIFICATION REQUIREMENTS MUST BE MET WITHIN 30 DAYS OF THE CLOSING DATE OF THIS ANNOUNCEMENT. Your resume (limited to no more than 2 pages) must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating.

This will prevent you from being considered further. There is a BASIC REQUIREMENT AND MINIMUM QUALIFICATION REQUIREMENT for this position. You must meet both requirements. BASIC REQUIREMENT: You must have IT-related experience demonstrating each of the four competencies listed:

1. Attention to Detail

• Is thorough when performing work and conscientious about attending to detail.

1. Customer Service

• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

1. Oral Communication

• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

1. Problem-Solving

• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND In order to qualify for the GS-14 , you must meet the following: You must demonstrate in your resume at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-13 grade level in the Federal government, obtained in either the private or public sector, to include:

1. Monitoring Agile/SAFe or software development lifecycle efforts, including tracking contractor or team performance through Service Level Agreements (SLAs), sprint velocity, or capacity planning; AND
2. Implementing a program or project in phases from end-to-end (for example: budget, schedule, risk, and vendor/contractor oversight) to deliver results that are measurable; AND
3. Providing technical guidance to modernize enterprise IT systems and customer support operations (for example: Accountable Care Organization (ACO) systems, Provider support services); AND
4. Communicating (for example: giving presentations, briefings, drafting reports and analysis) with senior officials on complex or sensitive issues. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri. Corps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: To be eligible, current Federal employees must have served at least 52 weeks (one year) at the next lower grade level from the position/grade level(s) to which they are applying. Click the following link to view the occupational questionnaire: https://apply.usastaffing.gov/View. Questionnaire/13086519

This job does not have an education qualification requirement.