Customer Care Executive

Job Title: Customer Care Executive Location: Office Address – G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India Job Type : Full-time Department : Customer Service About the Role : We are looking for a dedicated and personable Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our customers, providing excellent service and ensuring a seamless experience.

You will play a key role in enhancing customer satisfaction by resolving inquiries, addressing issues, and offering support across various communication channels.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Provide accurate information regarding products, services, and policies. Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction. Process orders, returns, and exchanges in accordance with company policies.

Maintain detailed and accurate records of customer interactions and transactions. Collaborate with internal teams to resolve product or service-related issues. Identify opportunities to enhance the customer experience and offer suggestions to improve services. Follow up with customers to ensure that their issues have been resolved and their expectations met.

Stay informed about company products, services, and promotions to effectively communicate with customers.

Qualifications

High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus). Proven experience in customer service or a related field. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to stay calm and composed in challenging or stressful situations.

Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Empathetic and patient with customers, displaying a positive attitude. Strong multitasking abilities and time management skills.

Preferred Skills

Experience with live chat and voice support. Knowledge of [industry-specific] products or services Bilingual or multilingual abilities (a plus). Note: The working hours will follow UK time: Mon – Fri 5 working Days 12:30 PM to 9:30 PM for the first 6 months 1:30 PM to 10:30 PM for the subsequent 6 months Please note, this role is focused solely on voice support responsibilities with no sales involvement.