Lead Support Engineer

Duties:

• Administer and support enterprise BI platforms including Tableau, Power BI, Qlik. View, SAP Business Objects, and Curator, providing L2/L3 production support by diagnosing and resolving complex application and performance issues.
• Install, configure, and maintain BI infrastructure across multiple environments and Windows servers, ensuring system stability, scalability, and optimal performance.
• Design, develop, and maintain interactive dashboards and reports using Tableau, Power BI, Web Intelligence, and Crystal Reports to deliver actionable insights for business decision making.
• Perform data modeling and integration activities, connecting BI solutions with backend systems such as Oracle, SQL Server, Teradata, and PostgreSQL to ensure accurate and efficient data delivery.
• Automate BI processes including data extract refreshes, report publishing, and workflow orchestration using REST APIs and other automation techniques to improve operational efficiency.
• Monitor platform performance and capacity utilization, conduct performance tuning, and lead capacity planning initiatives to ensure high availability and responsiveness of BI systems.
• Establish and enforce BI governance frameworks, including workspace management, content lifecycle management, and publishing standards within Power BI and other BI platforms.
• Configure and manage secure data connectivity solutions, including Data Gateway clusters, SSO, and Azure AD integration, ensuring compliance with enterprise security and access control policies.
• Administer user access and security models, implementing role-based access control (RBAC), permissions, and authentication mechanisms across Tableau Server, Power BI Service, and SAP Business Objects environments.
• Develop and optimize SAP Business Objects content, including Web Intelligence reports, universes (UNX/UNV), and Crystal Reports, ensuring efficient query performance and enhanced user experience.
• Lead BI platform migrations and upgrades, including transition from Power BI Premium to Microsoft Fabric, ensuring seamless migration of datasets, reports, and pipelines with minimal downtime.
• Collaborate with cross-functional teams and stakeholders, including infrastructure, cybersecurity, vendors, and offshore teams, to gather requirements, define user stories, manage testing, and ensure successful project delivery with stakeholder sign-off.

Requirements

Requires Bachelors degree or foreign academic equivalent in Computer Science, Applied Computer Science, Computer Engineering, Computer Applications, Management Information Systems, Information Science or related field. Requires 5 years of experience in the job offered or as Lead Engineer, Senior software engineer, Software Engineer or related field.

Requires experience in Tableau server 2019, Tableau Desktop & PREP 2019, SAP Business Objects 4.1, Crystal reports 2016, Universe Design tool & Information Design tool 4.1,. Power BI Service, Power BI desktop, Qlik. View Server 11, Qlik View Desktop 11, PostgreSQL, Windows Server. Job requires relocation to unanticipated client locations throughout the US with Multiple Openings