Customer Solutions Manager

The Customer Solutions Manager is responsible for the leadership, development, and performance of assigned Customer Solutions and Office Support teams and functions within a Site & Facility Services branch office. This position provides direct leadership to multiple branch support functions, which may include Customer Operations Specialists (COS), administrative support, billing and finance support, and other assigned office-based positions.

The primary focus is to ensure an exceptional customer experience while creating organizational and process efficiencies across the branch. The position provides leadership and oversight of customer communications, scheduling and dispatch, administrative processes, Accounts Payable/Accounts Receivable support, billing coordination, and others.