Clinic Receptionist, Consultation Clinic

Job Description:

1. Clinic Operations & Administration Manage consultant outpatient clinic and ensure smooth daily operations Schedule clinic appointments and procedures efficiently Handle patient enquiries (appointments, admissions, billing, insurance, discharge & follow-up) Ensure all forms and documentation are completed accurately Coordinate and escort patients to relevant departments (Radiology, Lab, etc.) Utilize system for scheduling and patient coordination Prepare appointment list in advance and confirm with patients Submit Guarantee Letter (GL) requests and update consultant schedules Maintain daily census and proper filing system Dispatch medical records to HIMS after clinic sessions Ensure clinic environment is clean, organized, and fully prepared Maintain confidentiality of patient information (PDPA compliance)
2. Organizational & Quality Compliance Adhere to hospital policies, vision, and service standards Report issues affecting service quality to Head of Services Participate in quality improvement, infection control, and safety programs Support accreditation activities (MSQH, JCI, IMS, etc.) Comply with Occupational Safety & Health regulations
3. Customer Service & Team Support Deliver professional and patient-centered service Handle complaints and enquiries effectively Work closely with consultants, nurses, and support staff Perform additional duties assigned by management
4. Facilities & Equipment Ensure proper handling and maintenance of equipment Monitor stock, supplies, and consumables Report faulty equipment to biomedical team Participate in stock count activities
5. Personal Development Participate in training and continuous learning Contribute to departmental and hospital initiatives Requirements: Minimum: SPM (Credit in Bahasa Malaysia & Mathematics) Physically fit and able to work shifts Preferred: Certificate in Healthcare / Nursing Aide Diploma in healthcare-related field Experience in hospital setting Experience 1–3 years in similar role (clinic / hospital / customer service) Skills & Competencies Strong organizational & multitasking skills Good communication & interpersonal skills Able to manage appointments, calls, walk-ins efficiently Problem-solving and analytical skills Customer service oriented with empathy Able to handle high-pressure situations professionally Basic computer, phone & email proficiency Personal Attributes Friendly, approachable, and professional Patient and empathetic Detail-oriented and organized Reliable and punctual Able to work independently and in a team High integrity and confidentiality awareness Adaptable to changes and workload