Customer Defence Agent

Customer Defence Agent with HomeSecure

Basic Salary is €28,000 per annum with an OTE of €38,000.

This is a Onsite role based in HomeSecure's HQ in Sandyford, Dublin 18.

Responsibilities of a Customer Defence Agent

• Handling inbound and outbound customer calls with professionalism and empathy
• Proactively resolve queries and account issues with focus on positive outcomes
• Manage and reduce customer churn through effective objection handling and retention techniques
• Record accurate notes and outcomes in our CRM
• Communicate feedback and trends to the department manager to support continuous improvement
• Meet and exceed team KPI’s and individual performance targets

The Customer Defence Agent is someone who has:

• Experience in a busy customer service/retention role
• The ability to work as part of a team or own initiative
• Excellent communication skills with a superb telephone manner
• Previous experience in upselling consumer products
• Outstanding organizational/administration skills with accuracy & attention to detail
• Excellent time-management skills with ability to prioritize
• Flexible work ethos

Career Incentive and Benefits

• Salary potential €38,000 a year (OTE) - €28,00 year + Commission

• Annual Leave: 21 days, increasing with the length of service

• Free Car Parking

• Annual Company Pay Reviews

• Monthly staff updates and breakfast

• Free coffee and fruit drops weekly

• Great Company social events twice annually

• Quarterly Team events and social outings

• Excellent career progression opportunities in a growing company with strong market growth

• High Employee Engagement scores with staff surveys every 8 months

Ref: INDCS