IBH: Front Desk Agent

Overview

Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else . Some perks of working full time year-round for Inn at Bay Harbor include: A free Golf Pass and Ski Pass for both you and your family Free Adventure Center privileges at both The Highlands and Boyne Mountain Up to 50% off at the various Boyne Resorts Restaurants 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain Free Passes to Avalanche Bay Water Park at Boyne Mountain Discounts on Boyne Resorts lodging for Friends and Family Tuition Reimbursement PTO and Paid Sick Leave Health/Dental/Vision Insurance The Front Desk Agent will be responsible for handling front office reception and administration duties.

This includes, but is not limited to: warmly greeting each and every guest and colleague, answering phones, handling company inquiries, completing guest registration and room assignment, as well as cashier work. Candidate must possess ability to handle a variety of tasks/requests at one time, and the ability to deal with a diverse set of individuals.

Patience and politeness is key.

Responsibilities

Welcome, greet, and make guests feel comfortable and valued for the duration of their visit Properly perform check-in/check-out procedures in regards to guest accounts Keep accurate account of monies in cash drawer Answer phones Respond promptly and courteously to any guest request Keep professional attitude and demeanor during all guest interactions Demonstrate a working knowledge of resort services/functions and community events, including details such as: dates/times/locations Qualifications Must be available weekends, weeknights, and holidays Applicants must be 18 years old Long periods of standing required Computer skills are mandatory Welcome, greet, and make guests feel comfortable and valued for the duration of their visit Properly perform check-in/check-out procedures in regards to guest accounts Keep accurate account of monies in cash drawer Answer phones Respond promptly and courteously to any guest request Keep professional attitude and demeanor during all guest interactions Demonstrate a working knowledge of resort services/functions and community events, including details such as: dates/times/locations Must be available weekends, weeknights, and holidays Applicants must be 18 years old Long periods of standing required Computer skills are mandatory