Deskside Support Technician (rotating pool)

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us! Right now, we are looking for a Deskside Support Technician to integrate our internal team, based in Lisbon. The main feature of this position is that you will be part of our rotating pool subteam, where we provide coverage for all clients who perform duties at client sites that require replacement during vacation periods or unscheduled absences.

Your responsibilities

Proceeds to install, control and monitor software and hardware in our Desktop Management environments; Implements requests for user account changes in Windows domain Active Directory and email management systems; Resolves micro informatics issues primarily at the client's premises and / or remotely; Diagnosis of problems occurring in the network and in systems or operating faults; Hands and eyes to support another Claranet teams in our customer facilities.

You must have: Minimum 12th grade level (mandatory); Fluency in portuguese (mandatory); Fluency in english (valued); Experience in Windows operating systems and MacOS (troubleshooting & instalation); Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc); Experience in Microsoft Office application environments (troubleshooting & instalation); Management of users and groups in Active Directory; Access and permissions management in Microsoft Fileshare; Hardware and peripherals (Troubleshooting, software and hardware installation); Knowledge of networking troubleshooting and configuration (valued).

Experience in managing CMDB assets; Comptia Certification\ITIL (preferable); Remote access tools knowledge \ ITSM tools; Driving License. We value: ITIL awareness and practice; Dynamism and initiative; High sense of responsibility; Ability to analyze and solve problems; Ability to prioritize tasks based on importance and urgency; Easy interpersonal relationship and team spirit.

We offer: Regular professional development; Certification paths resources; Regular teambuilding programs; Friendly workplace. Workplace: Lisbon

• On-site Claranet: Make Modern Happen!