Client Success Manager - HubSpot Consulting

Client Success Manager

• Hub. Spot Consulting USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite Hub. Spot partner agency dedicated to helping businesses achieve their full potential. Our team leverages Hub. Spot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.

Position Overview

This role is responsible for leading Hub. Spot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth. This is not a support role . We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.

Key Responsibilities

Implementation & Delivery Ownership Own and manage Hub. Spot project plans from kickoff through completion Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team Define timelines, dependencies, and deliverables across all work streams Proactively identify risks, blockers, and misalignment—and drive resolution Hold both internal teams and clients accountable to agreed timelines and outcomes Client Alignment & Communication Serve as the primary point of contact for assigned accounts Lead structured client meetings with clear agendas, decisions, and next steps Ensure alignment between client expectations and delivery reality Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency Growth & Account Ownership Identify gaps, risks, and opportunities within accounts Drive cross-sell and upsell opportunities by aligning client goals with additional Hub.

Spot solutions and services Translate business needs into clear, scoped recommendations Objection Handling & Problem Solving Lead difficult conversations with confidence and clarity Navigate challenges by aligning stakeholders on solutions and next steps Turn delivery or scope challenges into opportunities for stronger outcomes Client Relationship & Hub.

Spot Expertise Build strong, trusted client relationships rooted in accountability and results Provide strategic guidance on Hub. Spot tools and best practices in partnership with implementation and technical teams Monitor account health, ensuring high retention and long-term success Required Experience & Qualifications 3+ years of experience in SaaS implementations, Hub.

Spot Implementations, consulting, project management, or client success in a B2B services or agency environment Experience running software implementations and managing timelines across multiple stakeholders Prior Hub. Spot platform experience Strong project management skills with experience using tools such as Teamwork.

com, Asana, Monday.com, or Click. Up Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role. Proven ability to manage complexity, drive accountability, and move work forward Who Will Succeed in This Role Has led SaaS or HubSpot implementations and understands how to drive projects forward Is comfortable owning both client relationships and execution Has Hub.

Spot platform experience Balances relationship management with structure and accountability Thinks commercially and can identify growth opportunities within accounts This Role Is Not a Fit For Someone Who Is primarily focused on customer support or ticket-based work Has not owned project timelines or cross-functional delivery Prefers reactive work over proactive ownership What We Offer Competitive salary and performance-based bonuses Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching A collaborative, growth-oriented culture where your contributions directly impact client success and company growth Ongoing professional development, including Hub.

Spot certifications and leadership coaching Compensation: The target base salary range for this position is $80,000 - $95,000 annually , based on relevant experience and qualifications, plus potential for performance-based bonuses.