Engagement Lead, Patient Activate Commercial

About Ambit: Ambit is a data and tech-enabled biopharma services company that provides advanced analytics, consulting, and patient identification solutions to pharmaceutical and biotech companies. We focus largely on drug developers and manufacturers in the rare and specialty disease areas.

Overview

At Ambit we are on a mission to transform the world of rare and specialty disease. We are looking for people who excel in their work and are able to manage ambiguity with resourcefulness and creativity. Our core values are:

• Set high standards
• Deliver on ambitious goals
• Be relentless and innovative
• Be responsible and trusted The Engagement Lead oversees client delivery for Patient Activate Commercial programs by managing teams of Patient Activate Managers responsible for day-to-day execution. This role ensures consistent, high-quality delivery across the build phase and ongoing patient identification, engagement, and support activities. The Engagement Lead serves as a senior client-facing leader, aligning client objectives with internal delivery teams and Ambit ways of working. This position combines people management, operational oversight, and client leadership to scale Patient Activate effectively. About Patient Activate: Patient Activate is Ambit’s end-to-end patient identification, engagement, and activation platform designed to support both commercial objectives. The program combines targeted digital media, compliant intake and qualification, high-touch patient support, and secure data handoffs to help biopharma partners compliantly identify and activate qualified patients toward appropriate next steps. Patient Activate focuses on identifying diagnosed and undiagnosed rare disease patients, educating them, and supporting appropriate connections to therapy and care. Main Activities & Responsibilities:
• Manage and mentor teams of Patient Activate Managers supporting commercial programs
• Oversee end-to-end delivery of Patient Activate programs across build and ongoing patient identification phases
• Ensure consistent execution standards across implementations
• Serve as senior point of escalation for client, operational, or performance issues
• Partner with Patient Activate Managers to align program execution with client goals and strategic priorities
• Review and approve key deliverables, reporting, and client-facing materials
• Coordinate closely with project management, content, media, data, and client teams
• Monitor performance across patient identification, qualification, and engagement funnels and guide optimization efforts
• Identify risks, capacity constraints, and resourcing needs across teams and proactively address them
• Support account growth by identifying expansion opportunities
• Contribute to process improvement, documentation, and evolution of Patient Activate delivery standards Required Skills & Experience:
• 8+ years of experience in life sciences consulting performing client service, program leadership, or digital marketing engagements with pharmaceutical clients
• Experience managing managers and leading teams responsible for complex commercial programs
• Strong understanding of digital marketing fundamentals, including paid search, paid social, programmatic, and endemic media
• Experience partnering with media, analytics, and data teams to optimize acquisition and engagement programs
• Familiarity with marketing technology platforms including CRMs, marketing automation, and analytics tools
• Strong grasp of consent, qualification, and handoff workflows in regulated environments
• Excellent client-facing communication and presentation skills
• Experience working in HIPAA-regulated, compliance-driven environments
• Highly organized, decisive, and comfortable balancing strategic oversight with hands-on leadership Why apply to Ambit:
• Learning: At Ambit, we invest in our employees’ long-term professional development. Working here, you will receive both formal and “on-the-job” training to help you build the skills you need to propel your career forward
• Great environment: We value a collegial team environment with open communication. We support and reward hard work and skills development with rapid advancement.
• Compensation: We offer a competitive salary plus an attractive benefits package that meets the needs of our employees and our business model
• Challenging and exciting work: We consult and work with a variety of biotech and pharmaceutical clients. You will work on innovative and challenging projects that help our clients make important strategic decisions What We Offer Our Team:
• Competitive compensation is just the beginning. As part of our team, you can expect:
• A mission-driven, early-stage growth company filled with smart, passionate, and fun teammates
• Flexible PTO and company-wide shutdowns to truly unplug and recharge
• 401(k) plan (for full-time employees)