Body Shop Technician Capital Ford

Duties/Responsibilities:

• Perform vehicle body maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive customer loyalty.
• Determine any additional needed repairs.
• Stay current in the latest methods and service techniques across several brands; stay informed of latest bulletins, service manuals and other service publications.
• Participate in training activities; attend factory-sponsored training, if needed.
• Communicate with the parts/paint department to obtain materials.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Communicate regularly with manager/dispatcher to confirm repair order information and progress information.
• Communicate effectively/notify the manager/dispatcher of timeline needed.
• Notify the manager immediately if repairs can’t be completed within the time promised.
• Document all work performed on the RO.
• Maintain the highest possible standards of workmanship; perform quality checks.
• Supervise the work of any apprentice technicians as assigned.
• Ensure that customers’ cars are kept clean and are only driven for business purposes.
• Keep the shop area neat, clean; must always account for all dealership-owned tools.
• Meet customer service standards with every customer during any interactions.
• Follow established safety protocols; report any shop equipment in improper working condition; immediately report safety incidents.
• Understand, keep informed of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Understand manufacture(s) warranty policy and follow all rules accordingly.
• Safeguard dealership assets and all customer data.
• Complete all required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Automotive brand.
• Clean work area prior to going home at night.
• Complete other duties as assigned. Required Skills/Abilities: Perform Inspections and body builds on all vehicles that come into the dealership.

Education and Experience

• High School diploma or equivalent
• Graduate of vocational trade school or equivalent experience required.
• Valid driver’s license and acceptable driving record