Office Specialist 2

Applications will be accepted through 11:59 PM MST on the posting end date. Important Guidelines: Applicant resumes must demonstrate how they meet the MINIMUM QUALIFICATIONS listed in the job announcement. Selection Process: Resumes will be screened based on the criteria outlined in this announcement. A select number of candidates who have demonstrated that they meet the MINIMUM QUALIFICATIONS of the position and have the most relevant qualifications may be given the opportunity to be interviewed.

The Idaho Department of Water Resources (IDWR) may conduct verification of the information provided in your application, including validation of driver's license status, education, employment, and criminal history. Omission and/or falsification of information provided in your application will result in your removal from consideration for employment, appointment, or promotion.

The Idaho Department of Water Resources is seeking a dynamic, customer focused individual to manage our front desk reception area located in Boise. The Office Specialist II is responsible for all front office tasks and assists with multiple projects throughout the Department. This position is IDWR’s first line of contact with the public, Idaho Water Resource Board members, and Idaho’s state representatives.

The Office Specialist II must be dependable and always present a professional appearance and demeanor. This position works in-office, Mon. – Fri., 8:00 AM – 5:00 PM with scheduled time off for breaks and lunch. Example of Duties

• Greet and screen visitors and address inquiries from outside stakeholders, board members, administrators, and staff with exceptional customer service.
• Maintain the front desk reception area and equipment.
• Answer and screen incoming calls.
• Process incoming/outgoing mail, and monitor and distribute incoming department general interest emails.
• Assist with a variety of projects, sometimes multiple projects at once.
• Receive customer payments, prepare receipts, and reconcile deposits for reporting purposes.
• Communicate information and explain department policies, services, and procedures to others.
• Ensure accuracy and compliance with rules, regulations and policies; identify and correct errors.
• Maintain multiple calendars for conference room and vehicle reservations.
• Create, review, and process documents/records, letters, and reports using word processing software and equipment.
• Proof documents from staff for composition, grammar, and punctuation.
• Create and maintain files; perform data entry.

Minimum Qualifications

• Rules of effective business English usage, spelling, punctuation, and grammar Experience:
• Using alphabetical, numerical, or subject filing systems to include determining file names, setting up new files, classifying, labeling, filing, and retrieving
• Reviewing documents for compliance with established procedures
• Using a computer to enter and retrieve information
• Answering a business telephone using knowledge of business telephone procedures and etiquette MQ Specialties (can pick/choose/eliminate; if listed as mq specialty, candidate MUST have or will be screened out) MQ Specialties Experience:
• Operating word processing equipment and software
• Using spreadsheet software
• Using database software
• Operating a 10-key; making change and cashiering
• Using basic math skills Desired Qualification ( Optional/section can be eliminated {skills/knowledge/abilities ‘perfect candidate’ would possess}; can use any of the MQ Specialties listed above; if listed as a ‘desired qual’, applicant doesn’t need to have these/won’t be screened out if doesn’t have them) Desired Qualifications
• A positive, service-oriented attitude and the ability to remain calm and helpful in stressful or fast-paced situations
• Organizational skills, including effective time management and the ability to prioritize and manage multiple tasks simultaneously
• Excellent written and verbal communication skills, along with strong interpersonal ability to interact professionally with staff, visitors, and the public Experience:
• Responding to customer service needs via telephone, in person, or through written correspondence
• Taking initiative and exercising sound judgment when applying policies and procedures to complete assignments
• Creating and editing content for websites using WordPress or similar content management systems
• Developing and posting professional content on social media platforms on behalf of a business or organization Benefits The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/State. Employees/Benefits.html.* To learn more about the Idaho Department of Water Resources, please visit our website: https://idwr.idaho.gov Our Mission: To serve the citizens of Idaho by ensuring that water is conserved and available to sustain Idaho's economy, ecosystems, and resulting quality of life. EEO/ADA/Veteran The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov . Preference may be given to veterans who qualify under state and federal laws and regulations