Intake Specialist

The position has two shift options which requires availability Mon-Fri 12:00pm to 9:00pm in addition to rotational weekends and holidays or Mon-Fri 8:30am to 5:30pm in addition to rotational weekends and holidays. We are seeking a dedicated and compassionate Personal Injury Intake Specialist to join our team. As a key member of our organization, you will be responsible for efficiently managing the intake process for personal injury cases, ensuring exceptional client service from initial contact through case evaluation.

Responsibilities

Serve as the first point of contact for potential clients, providing a compassionate and professional introduction to our firm. Conduct initial client interviews and intake assessments to gather relevant information regarding personal injury claims, ensuring confidentiality and sensitivity. Evaluate the information provided by potential clients employing personal injury knowledge to determine case viability, aligning with the firm's standards and expertise.

Set expectations with the potential client by briefly explaining the process of their case, timeframes and answering any pertinent questions. Document and maintain accurate and comprehensive records. Send required documentation to client for signatures and actively follow up until documentation is signed and returned.

Refer the client for treatment, obtain accident reports and additional pertinent information. Minimum Requirements 1 year of experience of in personal injury law and legal procedures. Ability to maintain a high degree of discretion dealing with confidential information. Proven experience in client-facing roles, customer service, or sales.

Ability to maintain a high degree of discretion dealing with confidential information.

Qualifications

Strong organizational skills and attention to detail, ensuring accurate documentation of client interactions. Strong interpersonal and communication skills, with the ability to empathize with clients and build rapport. Professional appearance and behavior. Excellent time management, multi-tasking, and critical thinking abilities Exceptional verbal and written communication skills on the phone, in person and email.

Proficient in Microsoft Office Suite and Case Management software (Litify preferred). Ability to quickly assess and analyze information to make informed decisions.

Education

Requirements High school diploma or equivalent required. college degree or paralegal certification a plus.