Customer Service Representative / Team Support

** This is a long-term posting that will remain open until filled. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.

• Answer all incoming calls by the second ring
• Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
• When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
• Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
• Maintain customer database.
• Take customer payments
• Email customer invoices or receipts
• Assist with simple on call messages of cancelations, payments, receipts or estimates
• Answer simple customer questions
• Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
• Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
• Assist team members with simple tasks
• Needs to have great attention to detail
• Needs to possess strong organizational skills
• Proficient at multi-tasking
• Above Average computer skills
• Needs strong verbal and written communication skills
• Strong Team orientation
• Other projects or duties as assigned Experience with Service Titan a PLUS!