IT Support Specialist

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change. For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for.

Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on. Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.

Title : IT Support Specialist Reporting to : Manager, IT Location: India (on-site Wednesday and Thursday in office) Hours: 1 PM to 10 PM IST (about 3:30 AM to 12:30 PM Eastern), with coverage for US-based users during the Eastern morning About the Role We’re looking for an IT Support Specialist to run onboarding and offboarding for our India team and work the IT Support queue in Jira, triaging, resolving, and documenting requests from employees.

You’ll also support US-based users during their business hours and help administer Atlassian products, including Jira and Confluence configuration, permissions, and user management. What You’ll Do Reimage, configure, and deploy Windows and Mac devices, then handle handoff and equipment returns for new and departing employees.

Manage account setup and access provisioning for onboarding, and verify access is fully revoked and devices are returned and wiped for departing employees. Help employees with access requests through Okta Access Requests, and provision access once approvals are in place. Troubleshoot Windows and Mac issues on-site and remotely, including break/fix work on chargers, screens, and peripherals.

Support Microsoft 365 mailboxes and distribution lists, and route issues to the right team when needed. Document fixes in the knowledge base so the team can resolve similar issues faster. Tech Stack Okta (including Okta Verify and Okta Access Requests), Microsoft 365, Entra ID, Microsoft Intune, Windows Autopilot, Jamf, Splashtop, 1Password, Netskope, Slack, Claude and Atlassian (Jira and Confluence).

What We’re Looking For Hands-on end-user support experience on Windows and macOS. Experience with Microsoft 365, Entra ID, and Okta is important, and experience with Intune or Jamf is a strong plus. Familiarity with Atlassian administration is preferred, or a strong willingness to learn it. Comfortable with device deployment, reimaging, access management, and asset tracking, and able to communicate clearly with both technical and non-technical people across time zones.

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Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged throughout the selection process. Misrepresentation at any stage may result in removal from consideration for this and future roles. How We Review Applications We use AI throughout our hiring process to help review, screen, schedule interviews, and assess applications.

These tools support our team's review; they do not replace it, and every hiring decision is made by a person. Equal Opportunity Statement Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.

Benefits

Modern Health Group Medical Insurance Night Shift Allowance Hybrid Work Allowance Mobile and Internet Allowance Meal Benefit Office Transportation On-Call Weekend Allowance Weekend Working Allowance Employee Referral Bonus