Vice President of Clinical Communications

Come grow with us! Medrina has been voted one of the fastest growing companies and 92% of our employees feel we are a Great Place To Work! For more details on what our employees say go to Working at Medrina | Great Place To Work® . This is a full-time role operating from central or eastern regions of United States during standard business hours Monday

• Friday (from your home office remotely) with travel in the United States for company meetings (this is not a flexible schedule opportunity). T his role handles sensitive information; w ork must be performed in a private and secure setting (with a door) requiring reliable internet and phone connectivity. The candidate must reside in US Central or Eastern time zones. This role does not offer immigration visa sponsorship. This role offers annual salary of $175,000 and annual performance bonus of up to 15%. We offer an excellent benefits package including 15 days of vacation, 7 paid holidays, and 5 sick days annually, multiple medical and vision insurance plans, which begin day one (no waiting period), employer-paid life insurance, 401(k) with a company match, $1,700 annual professional development reimbursement, $100 monthly teleworker stipend and more. The Vice President of Clinical Communications is responsible for the leadership, development, and operational oversight of the organization's centralized clinical communication services, including the After-Hours Clinical Call Center, Clinical Escalation Team, Remote Patient Monitoring (RPM), and Telehealth programs. This position will ensure that patient and facility communications occurring after hours are appropriately received, triaged, escalated, documented, and communicated to the appropriate clinical teams. The VP will also oversee the integration of RPM alerts and Telehealth services into the clinical communication model. A critical responsibility of this position is creating a reliable connection between after-hours clinical activity and the organization's daytime providers, Care Management, Population Health, and ACO teams. The VP will ensure that significant clinical events identified overnight are appropriately communicated, followed up, and incorporated into the patient's ongoing care when appropriate. Reporting to the Senior Vice President of Clinical Services, the VP will work closely with physician leadership, Operations, Care Management, Population Health, the ACO, Compliance, Revenue Cycle, and Information Technology.

Key Responsibilities

Areas of Oversight: The Vice President of Clinical Communications will have operational oversight of: After-Hours Clinical Call Center, Clinical Escalation Team, Remote Patient Monitoring, Telehealth Services and Related clinical communication functions as assigned The VP will work collaboratively with, but will not directly replace the leadership responsibilities of, Care Management and ACO/Population Health.

The role is responsible for ensuring these teams receive appropriate and timely clinical information generated through Clinical Communications. After-Hours Clinical Call Center Provide leadership and operational oversight of the organization's After-Hours Clinical Call Center. Ensure the Call Center has appropriate staffing, technology, workflows, service standards, and performance expectations to effectively manage calls from facilities, patients, providers, and other clinical partners.

Oversee Call Center leadership and ensure consistent processes for call intake, documentation, prioritization, escalation, and communication. Monitor call volume, staffing requirements, response patterns, escalation activity, and service performance to ensure the department can effectively support the organization's growing clinical operations.

Clinical Escalation Team Oversee the clinical team responsible for evaluating and responding to after-hours clinical concerns. Partner with physician and clinical leadership to maintain appropriate escalation protocols and clearly define when issues should be managed by the clinical escalation team, escalated to an APP or physician, or referred for emergency evaluation.

Ensure clinical escalations are appropriately documented and communicated to the patient's daytime care team. Remote Patient Monitoring Provide operational leadership for the organization's RPM program and ensure RPM alerts are effectively incorporated into the clinical communication and escalation infrastructure. Ensure monitoring, alert management, escalation, documentation, and follow-up processes meet established clinical, regulatory, and operational standards.

Work closely with Clinical Leadership, Compliance, and Revenue Cycle to ensure the RPM program is structured and operated in accordance with applicable requirements and supports appropriate reimbursement. Telehealth Services Oversee the development and operation of Telehealth services supporting the organization's clinical communication strategy.

Ensure Telehealth is effectively integrated into the after-hours escalation model and provides clinicians with an additional mechanism for evaluating patients when remote clinical assessment is appropriate. Partner with Clinical Leadership, Compliance, Credentialing, and Operations to ensure providers delivering Telehealth services meet applicable clinical, licensing, credentialing, and documentation requirements.

Clinical Communication & Continuity of Care Develop and maintain a closed-loop communication model connecting the After-Hours Call Center, clinical escalation team, RPM, Telehealth, daytime providers, Care Management, and ACO/Population Health teams. Ensure significant overnight clinical events are reviewed and appropriately communicated to the responsible practice and clinical teams.

Establish clear accountability for clinical handoffs so that important patient information does not remain isolated within the Call Center or RPM platform. Promote consistent communication between clinical service lines to improve continuity of care and reduce fragmentation. Care Management & ACO Collaboration Work closely with Care Management and ACO/Population Health leadership to ensure clinically meaningful information identified through after-hours calls, RPM, and Telehealth is appropriately shared.

Support identification of patients who may require additional Care Management intervention, provider follow-up, medication review, care-plan modification, additional monitoring, or closure of gaps in care. Ensure communication pathways support the organization's broader population health and value-based care objectives.

Regulatory, Compliance & Billing Oversight Partner with Compliance, Legal, Revenue Cycle, and Clinical Leadership to ensure Call Center, RPM, Telehealth, and clinical escalation services operate in accordance with applicable regulatory and payer requirements. Maintain oversight of documentation standards, patient privacy, clinical communication requirements, provider licensure considerations, RPM and Telehealth requirements, and other applicable standards.

Work closely with Revenue Cycle to ensure RPM and Telehealth services are appropriately documented and that operational workflows support compliant billing and reimbursement. Technology & Systems Integration Partner with Information Technology and vendors to ensure the organization's communication, RPM, Telehealth, EHR, and clinical systems effectively support the clinical communication model.

Identify opportunities to automate alerts, improve communication, reduce manual processes, and strengthen visibility of patient information across clinical teams. Ensure technology supports reliable escalation and handoff of critical clinical information. Leadership & Team Development Provide leadership, coaching, and performance management for leaders and teams within Clinical Communications.

Establish clear expectations for accountability, service quality, clinical communication, teamwork, and patient-centered care. Develop staffing models that support current operations while allowing the department to scale as call volumes, RPM enrollment, Telehealth utilization, and organizational needs grow. Performance & Quality Management Develop and monitor performance measures across Clinical Communications, including call volumes, clinical escalations, response and resolution performance, RPM alerts, Telehealth utilization, provider escalation, follow-up completion, documentation compliance, and financial performance.

Use performance data to identify staffing needs, workflow improvements, training opportunities, technology enhancements, and areas requiring additional clinical oversight. Provide regular performance reporting to the Senior Vice President of Clinical Services. Job Requirements: Bachelor's degree in Nursing, Healthcare Administration, Public Health, Business Administration, or related healthcare field A clinical background, particularly RN experience.

Minimum of 7 years of progressive healthcare operations or clinical operations experience, including leadership responsibility. Experience managing centralized clinical operations, call centers, triage programs, RPM, Telehealth, or similar technology-enabled clinical services. Strong understanding of physician and APP clinical workflows and escalation processes.

Experience managing multidisciplinary teams and clinical leaders. Working knowledge of Medicare, RPM, Telehealth, professional billing, and healthcare regulatory requirements. Strong operational, analytical, financial, project-management, and communication skills. Demonstrated ability to build and scale new healthcare programs.

Preferred Experience: Experience with physician practices, post-acute care, SNFs, senior living, hospital medicine, Medicare populations, Care Management, ACOs, Population Health, and value-based care is highly desirable. Physical Requirements: This is a full-time remote, work-from-home position, primarily working during standard business hours handling sensitive and confidential information.

Work must be performed in a private and secure setting requiring reliable internet and phone connectivity. Ability to communicate via virtual/online meetings daily with a camera on as well as being responsive in a timely manner during work hours via email, MS Teams and phone. Ability to travel quarterly for training, and meetings .

Ability to sit, stand, and walk for extended periods , lift and move up to 25 pounds. EOE/M/F/Vet/Disability: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.