Front Office Receptionist

Description Role Description: As a first point of contact for our patients, the scheduler has a critical impact on positive patient experience. You will be responsible for duties involving scheduling for consults, pre and post op, changing and cancelling appointments, day-to-day operations of the facility telephone, greeting patients and assisting with necessary admitting paperwork, and other administrative duties as assigned.

Key Responsibilities

Schedules all procedures to be performed in facility including preoperative appointments, patient needs, and physician’s block time. Follows scheduling form to obtain all necessary patient demographic, health, and insurance information from physician’s office. Follows procedure for notification of changes in the schedule (e.

g., cancellation, rescheduling). Enters and maintains patient demographic and insurance information in computer. Maintains documentation for all medical staff members to ensure appropriateness of scheduled procedures and provide notification in advance of licensure/certification lapses. Maintains privacy and confidentiality of individuals and health information.

Serves as telephone operator for facility, responsible for correct routing of incoming calls, taking accurate messages when unable to connect to requested party. Performs reception duties as necessary, including greeting patients, printing, and providing necessary paperwork. Performs office/clerical duties as needed.

Requirements

Requirements High School Diploma or equivalent. Minimum of 2 years’ experience in a medical office. Experience with multi-line phone system. Ability to constantly move about inside the facility to access file cabinets, office, machinery, medical equipment, and patients. Strong customer service skills. Cooperative work attitude toward and with co-employees, management, patients, visitors, and physicians.

Ability to multi-task and prioritize daily responsibilities. Effective written and verbal communication. A high degree of professionalism, including attention to detail, organization, timeliness, and ability to follow instructions to complete tasks with minimal supervision. Physical Requirements: All applicants must be physically able to satisfactorily perform the duties of the position.