Regional Maintenance Co-ordinator

Caron Group is a family of care homes across mid and south Wales. Our ethos is to provide quality care and to ensure that privacy, dignity and choice for our residents is at the core of everything we do. We are proud to be a business that has continuously grown over the past twenty four years and we firmly believe our best is still to come.

Our residents and their families are at the heart of everything we do. We strive to provide tailored care to the requirements of each of the individuals residing with us, celebrating their individuality and enhancing their quality of life. At Caron Group, we believe our people are our most valuable asset and our success is attributed to our inspired and dedicated team members who share our passion for providing exemplary levels of care, embrace our vision and actively work to enable us to realise our ambitions.

The group offers a friendly, supportive environment of teamwork, respect and integrity where everyone makes a valued contribution.

We are seeking a Regional Maintenance Co-ordinator to join our dedicated in-house Facilities team. You will be responsible for supporting the delivery of an efficient, effective and flexible regional facilities service, to enable the successful operation of our regional team, who support all of the homes in the Caron Group portfolio across South /Mid Wales .

You will be able to read reports; understand the actions, schedule and prioritise the work from these reports. It is essential that the post holder has a solid understanding of plumbing and electrical systems as well as general building works. You will be well-versed in all maintenance process and health and safety regulations.

The role will provide clear operational ownership of regional maintenance activities, ensuring that planned, reactive and compliance-related works are appropriately prioritised, resourced, supervised and completed to the required standard. Working closely with the Head of Facilities, Facilities Team Leader(s), Design Team, Care Home Managers, Facilities Administrator(s), in-house teams and external contractors, the Regional Maintenance Co-ordinator will ensure that maintenance resources are planned and deployed effectively and that work is completed safely, on time and to the required standards of quality.

The role will provide a clear link between the strategic direction of the Head of Facilities and the day-to-day delivery of maintenance works. *Responsibilities

• Lead a team of regional maintenance to support the in-house maintenance teams with additional works, absence cover, out of hours support and a programme of small maintenance and refurbishment works
• Work with the Head of Facilities and Facilities Team Leader(s) to develop management resource plans to meet operational needs and implement change where required.
• Provide administration and general assistance to the Head of Facilities including receiving reports, understanding the actions from the reports and presenting to the Head of Facilities.
• Delivering the maintenance strategy plan through planning and organisation of resources.
• Take a planned approach, developing rolling forward plans, allocating work to team Regional Maintenance based on priority, urgency, skills, location, workload and available resource.
• Carrying out regular inspections and audits of the facilities to ensure high standards are maintained to support the delivery of care.
• To use Eagle (CMMS), or other CAFM system, to plan, manage and update outstanding works/tasks
• Monitoring equipment and spares inventory.
• Assist the Head of Facilities in the development of the service and the Caron Group systems and processes.
• Survey jobs where required before work commences to establish scope, materials, labour requirements, access requirements and potential risks.
• Hands-on management of progress on site and reporting to the Head of Facilities.
• Liaising and organising work with sub-contractors as per the work programme.
• Ensuring site health and safety of the team, visitors and service users.
• Ensuring work is carried out in accordance with agreed method statements.
• Ensuring all site rules are adhered to by all personnel on site.
• Co-ordinate supply and delivery of materials, plant and equipment.
• Record keeping for site reports.
• Carrying out regular inspections to ensure compliance with relevant legal requirements, processes and procedures.
• Raising safety concerns immediately and at the appropriate level.
• Strong stakeholder, customer engagement skills and interpersonal skills. Able to prioritise and use judgement to balance business needs and communicate priorities.
• Liaise with the Homes and ensure that senior staff are fully informed about the day’s work and any potential impacts or disruption.
• Ensuring high quality and productivity from sub-contractors and the Regional Maintenance team.
• Preparing and presenting site inductions, safety briefings and toolbox talks as per the company policy.
• Coordinating the work programme with the Head of Facilities and other key stakeholders.
• Attending site management meetings.
• Organising and overseeing external inspections, such as with a health and safety inspector, building inspector, etc.
• Provide practical coaching and support to all maintenance team operatives
• Encourage a positive culture of teamwork, accountability, safety and continuous improvement
• Raising any HR concerns to the appropriate level.
• To be available for out of hours on-call support for the homes.
• To work closely with other departments to ensure the smooth running of daily functions.
• When required, work closely with The Head of Facilities, Facilities Team Leader(s) and others in the mobilisation support of new acquisitions
• To deputise for the Head of Facilities if required *this is not an exhaustive list Skills/Experience Demonstrate a comprehensive knowledge of Regional Facilities Management and legislation Strong commercial and financial acumen Demonstrable experience in a care home environment, minimum of 3 years Qualifications and training Driving license required To have a basic knowledge of health and safety legislation. Evidence of recent relevant training, and willing to undergo training as required To be able to understand and apply regulations (such as health and safety etc) Person Profile Ability to provide clear direction and practical leadership Ability to supervise and motivate team members Ability to hold team members accountable for performance and standards Ability to provide constructive feedback and support development Able to prioritise and manage workloads – balancing medium- and short-term objectives Demonstrate ability to constructively engage with customers and manage demands for competing priorities Good written and verbal communication skills Good problem solving and decision-making skills