Mitigation Technician

About the Company: Arcus Restoration, a brand of American Restoration is a growing, full-scale restoration and remediation company currently serving middle and east Tennessee as well as North Alabama. We specialize in property restoration involving water, fire, smoke or other property damage. We are currently seeking to fill a full-time Mitigation Tech/ General Labor position and be a part of our growing team in the middle Tennessee area.

About the Role

We are seeking a reliable, hardworking Mitigation Technician to support field operations involving water, fire, and mold damage restoration. This role is hands‑on and customer‑facing, requiring professionalism, strong communication, and the ability to work efficiently during property damage situations. Technicians assist with site preparation, demolition, cleanup, equipment setup, and documentation while following safety standards and project scopes provided by leadership.

Responsibilities

Respond to emergency calls for water, fire, and mold damage mitigation and restoration. Perform detailed inspections and document the extent of damage using industry-standard tools and software. Set up and operate drying equipment, dehumidifiers, air movers, and other specialized machinery to remove moisture and contaminants.

Remove damaged materials and apply antimicrobial treatments to prevent mold growth and further damage. Maintain accurate records of work performed, including photographs, moisture readings, and client communications. Follow safety protocols and comply with environmental regulations to protect oneself, clients, and the environment.

Coordinate with insurance adjusters, contractors, and clients to facilitate smooth restoration processes. Provide clear explanations and updates to clients regarding the mitigation process and expected outcomes.

Minimum Qualifications

GED, High school diploma or equivalent. Valid driver’s license with a clean driving record. Basic knowledge of water, fire, and mold damage restoration principles. Ability to operate restoration equipment and tools safely and effectively. Strong physical stamina to perform manual labor, including lifting, bending, and working in confined spaces.

Strong communication and customer service skills Ability to lift 50+ lbs and operate mitigation equipment safely Ability to wear PPE for extended periods Comfortable working in environments affected by water, fire, or mold Adaptability and willingness to learn during training Ability to work after‑hours, weekends, or on‑call shifts as needed Legal authorization to work in the United States Preferred Qualifications: Restoration Certification (IICRC) in Water Damage Restoration Minimum of 2 years of Mitigation or Restoration experience.

Familiarity with OSHA safety standards and environmental regulations. Basic computer skills for documentation and reporting purposes. Excellent communication and customer service skills. Schedule & Work Environment This is a full‑time, field‑based position with a schedule that varies depending on active restoration projects and customer needs.

Because emergencies can occur at any time, technicians participate in an on‑call rotation for after‑hours response. Work is performed in residential and commercial properties affected by water, fire, or mold, requiring PPE, adherence to safety procedures, and collaboration with technicians, supervisors, and customers.

Benefits

Medical, Dental, Vision and Life Insurance, PTO and 401K along with other supplemental insurance available. Equal Employment Opportunity We are an equal opportunity employer. This means we do not discriminate in employment decisions or policies in violation of law on the basis of any legally protected status. What is a legally protected status varies depending on applicable local, state and federal laws, but may include race, color, national origin, citizenship status, creed, religion, sex, age, marital status, etc.