Key Account Manager

About the Job

Serve as the primary point of contact for assigned key accounts Build and maintain strong, long-term client relationships Understand client needs and provide tailored telecom solutions (e.g., network services, fiber, wireless, enterprise solutions) Monitor account performance, service delivery, and customer satisfaction Coordinate with internal teams (engineering, operations, billing, and support) to ensure timely project execution Identify upselling and cross-selling opportunities to increase revenue Prepare account plans, forecasts, and regular business reviews Handle client concerns, escalations, and contract negotiations Ensure compliance with service level agreements (SLAs) and contract terms Track market trends and competitor activities within the telecom industry