Head of Field Service

Summary As a Head of Field Service, you will be responsible for efficient and high-quality delivery of maintenance services at our customer sites. You will lead a team of skilled field service professionals, promoting health and safety standards and ensuring seamless field service operations exceeding customers’ expectations.

Job Responsibilities

Lead and supervise a team of field service engineers, fostering a collaborative and productive environment Calculate and manage the field service budget (cost center and hourly rate and coverage difference) Providing necessary data to back office for elaborating Service Quotations Analyse and optimize the utilization of field service engineers to ensure high productivity Ensure compliance with EHS standards and regulations to maintain a safe working environment, and promote safety attitude throughout the field service team Manage resource allocation and plan service tasks to ensure timely and high-quality job completion Interact with customers to address inquiries, resolve conflicts, and dispatch service requests Responsible for the continuous development and upskilling of field service engineers accordingly Support internal stakeholders, and related departments, with technical and field service operations knowledge Act as a liaison between field service engineers and the back-office team, ensuring efficient and clear communication Promote continuous improvement initiatives in field service operations Ensure Field Service operations is in line with all process guidelines and tools Qualifications Bachelor’s degree in engineering, Business Administration, or a related field or equivalent education through other educational paths Previous work experience as a field service engineer in the manufacturing industry.

Technical understanding for machinery and plants in manufacturing industries Understanding of safety regulations and practices relevant to field service operations Experience in a leadership role within a field service or manufacturing environment. Strong leadership and team management skills with the ability to motivate and support a team of technicians and to foster team spirit Excellent communication skills; strong conflict management.

Fluent in local language and English Proficiency in using field service management software and tools for scheduling, reporting, and resource allocation Strong customer centricity and focus. Strong decision-making and problem-solving skills