BDC Service Associate - Genesis of Ridgefield Norwalk CT

BDC Service Associate

• Genesis of Ridgefield Genesis of Ridgefield is looking for a motivated, customer-focused Automotive BDC Service Associate to join our growing team. This is a great opportunity for someone who enjoys working with customers, staying organized, and working in a fast-paced environment. Location: Genesis of Ridgefield, Ridgefield, CT What You�ll Do: Handle inbound and outbound service calls Schedule and confirm service appointments Follow up with customers regarding upcoming, missed, and recommended services Maintain accurate customer information and appointment records in the CRM Communicate effectively between customers and the Service Department Provide a professional and positive customer experience What We�re Looking For: Strong communication skills Professional, upbeat, customer-first attitude Organized and detail-oriented Comfortable working in a structured, fast-paced environment Previous BDC, call center, hospitality, or customer service experience preferred Automotive experience is a plus, but not required My. Karma and CDK experience preferred, but not required What We Offer: Competitive compensation Paid training Growth opportunities within Genesis and Keeler Supportive team environment Opportunity to build a long-term career in the automotive industry #IND3