Subject Matter Expert - Mechanical

This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring.

• Ensuring best-in-class technical quality
• Driving process excellence and operational efficiency
• Supporting Trial Period (TP) success
• Participating in customer discovery discussions
• Preventing customer dissatisfaction due to skill gaps** Key Responsibilities

1. Domain Leadership & Technical Excellence

• Act as the domain expert for assigned discipline.
• Define and benchmark best-in-class quality standards.
• Challenge teams to raise technical depth and accuracy.
• Review complex designs, calculations, and deliverables.
• Ensure zero technical compromise in customer submissions.

1. Coaching & Capability Building

• Mentor and coach engineers to elevate technical capability.
• Develop structured learning paths for different experience levels.
• Create training modules, SOPs, and technical videos.
• Conduct internal knowledge-sharing sessions and workshops.
• Build second-line technical strength within the team. ________________________________________

1. Process Improvement & Efficiency

• Identify bottlenecks impacting productivity and quality.
• Lead continuous improvement initiatives.
• Standardize best practices and templates.
• Drive automation and smarter workflows where applicable.
• Improve turnaround time without compromising quality. ________________________________________

1. Customer Engagement & Discovery

• Participate in discovery meetings with customers.
• Provide technical insights during pre-sales and proposal stages.
• Support technical proposal preparation and validation.
• Translate customer requirements into clear execution strategies.
• Ensure commitments made to customers are realistic and achievable. ________________________________________

1. Ownership & Accountability

• Take ownership of: o Trial Period (TP) success. o Zero loss of customers due to skill gaps. o No TP losses due to weak technical positioning.
• Ensure delivery commitments are met in terms of: o Quality o Timeline o Technical integrity
• Proactively flag risks and implement corrective actions. ________________________________________

1. Operational Excellence

• Ensure ongoing operational stability in live projects.
• Conduct periodic technical audits.
• Maintain quality consistency across accounts.
• Work closely with Delivery, Relationship Managers, and QA teams.