Field Service Administrator

Overview

The Field Service Administrator (FSAD) performs all required administration tasks around field service and will ensure: Execution of all administrative tasks is completed efficiently and on time, before and after service visits, to ensure timely and accurate invoicing to customers by Finance/Customer Ops Supporting engineers' needs for the execution of work, like a hotel, visa and travel arrangements are taken care of and required tools and clothing, PPE are available for perfect job execution Process outcomes of service visits and ensure they are executed by relevant functions in the organization, following up with Service managers and other team members as needed All information required to meet company deadlines is available in a timely manner, e.

g. service reports, timesheets and expenses All work executed is in line with global processes and standards Responsibilities Follow up on the administrative tasks resulting from field service, inside and outside of MS Dynamics tasks Follow up with engineers on service reports to ensure they are completed, processed, and stored according to global procedures.

Register and follow up on warranty, quality, and non-conformity claims in line with global procedures. procedure. Manage supplier quotations and create purchase requisitions in SAP as relevant to Field needs, therefore assisting Supply Chain Ensure timesheets and overtime claims are processed in a timely manner to meet payroll cut-off.

Report and follow up VSP KPI performance Assist FSMs in tracking working hours and overtime to ensure compliance with local regulations and Veeco policy. Consolidate monthly on-call List from all FSMs. Update information and databases as required, e.g. health/safety/environment, installed base, knowledge base, training schedules and skills matrix.

Support HR and Operations in organizing general training for new hires. Support EHS in organizing safety training tailored to customer requirements and aligned with local compliance standards for the field team. Support engineers with billable FMR, RMA, parts orders, inventory checks, and internal PR/PO requests to ensure risk reduction related to company assets Assist engineers with TSMC supply online 360 tasks such as IAM/badge reservation and meeting registration.

Provide overseas travel assistance including accommodation, car rental, and logistics. Assist overseas visitors and contractors with logistics, including visas, customer badges, and other requirements. Perform other duties as assigned to support business needs.

Qualifications

BS degree in Business Administration or related field and a minimum of 2 years of office administration experience. An equivalent combination of training and experience may be considered. Knowledge, Skills, and Abilities Process-minded and highly organized individual with attention to detail, work quality and commitment to continuous improvement Self-motivated and service-oriented team player who follows through on tasks and assignments Strong communication skills, including a pleasant disposition approaching teams with professionalism Ability to work well with a team, as well as independently to get things done under strict deadlines Proficient in MS Office with hands-on experience using SAP.

Good English communication skills, both written and verbal. Work Location: Hsinchu City