Shamin Hotels General Manager - Hampton Roads Region

Job Details: Position Type: Full Time, Education Level: None, Salary Range: $65000.00 - $90000.00Salary/year, Travel Percentage: Negligible, Job Shift: Any, Job Category: Management, Hotel General Manager Hampton Roads Area – Multiple Brands (IHG, Hyatt, Hilton, Marriott) About Us: Shamin Hotels is one of the largest and most dynamic hotel ownership and management companies in the U.

S., with a diverse portfolio including IHG, Hyatt, Hilton, and Marriott brands. We are proud to deliver exceptional guest experiences, support our associates, and grow with the communities we serve. We are currently seeking experienced and motivated Hotel General Managers to lead properties across the Hampton Roads region , who align with our core values of Teamwork, Ownership, and Passionate Service

• Join us in taking the guest experience to the TOP!

Position Summary

The Hotel General Manager is responsible for the overall success of the property—driving revenue, delivering outstanding guest service, ensuring brand compliance, and leading strong teams. This role requires a hands-on leader who can balance strategic planning with daily operations, while fostering a culture of accountability and excellence.

Key Responsibilities

Provide strategic leadership to all hotel departments to achieve financial, guest satisfaction, and operational goals. Oversee hiring, training, and development of department leaders and staff. Ensure compliance with brand standards and company policies. Develop and execute business plans, budgets, and revenue strategies.

Monitor guest feedback and implement initiatives to continuously improve service. Build strong relationships with guests, associates, ownership, and brand representatives. Maintain a safe, welcoming, and inclusive workplace culture.

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. Minimum 3–5 years of hotel management experience, with at least 2 years as a General Manager or Assistant GM in a branded full-service or select-service property. Proven track record of meeting or exceeding revenue and guest satisfaction goals.

Strong leadership, communication, and problem-solving skills. Experience with IHG, Hilton, Hyatt, or Marriott systems strongly preferred. Ability to travel within the Hampton Roads/Richmond market as needed for annual conferences and training. Why Join Shamin Hotels? Competitive salary and performance-based incentives.

Comprehensive benefits package (medical, dental, vision, 401(k), PTO). Career growth opportunities across a diverse and expanding portfolio. Work with a company committed to its associates, guests, and communities. Location: Opportunities are available across the Hampton Roads region — including Virginia Beach, Chesapeake, Norfolk, and Newport News.

How to Apply: If you are a driven hospitality leader ready to make an impact with a growing organization, we encourage you to apply today. Equal Opportunity Statement Shamin Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Qualifications

Qualifications

Education

Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field. Some employers may prefer candidates with a master's degree or MBA. Experience: Extensive experience in the hospitality industry, with progressively increasing levels of responsibility.

Previous experience in hotel management, including roles such as Assistant General Manager, Director of Operations, or Department Head. Strong track record of leadership, team management, and achieving operational and financial goals. Skills: Excellent leadership and management skills, with the ability to motivate and inspire a diverse team.

Strong business acumen and financial management skills, including budgeting, forecasting, and cost control. Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels. Problem-solving and decision-making abilities, with a focus on finding innovative solutions to complex challenges.

Proficiency in hotel management software and technology systems, including property management systems (PMS) and revenue management systems. Attention to detail and a commitment to maintaining high standards of quality and service. Flexibility and adaptability to thrive in a fast-paced and dynamic environment. Certifications: Optional certifications such as Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA) can demonstrate expertise and commitment to the field.

Personal Qualities: Strong customer service orientation and a passion for delivering exceptional guest experiences. Integrity, professionalism, and a commitment to upholding ethical standards. Resilience and the ability to remain calm and composed under pressure. Initiative and proactive approach to problem-solving and continuous improvement.

Cultural sensitivity and awareness, especially in diverse and international environments. Leadership by example, with a positive attitude and a willingness to roll up sleeves and work alongside the team when needed.