Full Stack Software Engineer - Developer Experience

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Overview: (Indianapolis area – hybrid onsite) Shape the developer experience that Genesys engineering teams rely on to build, deploy, and operate cloud services.

As a Software Engineer II, Full Stack

• Developer Experience, you will help create a more consistent, intuitive experience across internal developer tools, reducing friction for engineers and making common workflows easier to understand and self-service. You will combine strong frontend and full-stack engineering skills with AWS and production systems knowledge to improve tools including Grand Central and connected development platforms. Your work will span responsive web applications, reusable UI patterns and components, APIs, backend services, CI/CD workflows, observability, and cloud architecture. This role offers meaningful ownership of how engineers interact with Genesys development platforms. You will investigate problems across systems, influence technical and user experience decisions, and collaborate with engineers to improve reliability, scalability, maintainability, and consistency across a distributed tooling ecosystem. This position is not eligible for employer-sponsored work authorization (e.g., H-1B, TN, O-1, or other employment-based visas), now or in the future. Applicants must be legally authorized to work in the United States at the time of application and throughout employment without the need for current or future employer sponsorship.

Key Responsibilities

Build scalable full-stack applications and internal developer tools that simplify engineering workflows and improve developer self-service Drive a consistent developer experience across internal platforms by establishing reusable UI components, interaction patterns, terminology, and information models Design responsive, high-quality web experiences using JavaScript, TypeScript, Node.

js, and modern frontend technologies, with strong attention to usability and application performance Improve existing services and architecture to increase scalability, availability, maintainability, and production reliability across distributed environments Develop integrations across APIs, endpoints, microservices, and backend systems to create cohesive experiences across independently developed tools Strengthen production health by incorporating testing, metrics, logging, monitoring, and observability into application and microservice design Advance software quality through unit and integration testing, thoughtful code reviews, and disciplined validation of both human-written and AI-assisted code Improve continuous delivery practices for AWS-based applications, enabling efficient, dependable, and repeatable releases into production Collaborate with distributed engineering teams to resolve technical dependencies, investigate failures, and turn complex system behavior into practical solutions Influence technical design decisions by challenging assumptions, identifying root causes, and proposing improvements that strengthen the developer experience and underlying platform Required Qualifications: 3 to 5 years of relevant software engineering, full-stack development, or frontend-focused application engineering experience Strong experience with JavaScript, TypeScript, and Node.

js, including modern ECMAScript capabilities Demonstrated experience building modern single-page applications with a strong understanding of UI and UX engineering principles Experience with a modern frontend framework such as React, Vue, Angular, or Ember Practical experience with Amazon Web Services and developing or supporting cloud-based applications in AWS Strong understanding of APIs, endpoints, HTTP behavior, error handling, and interactions between frontend and backend systems Demonstrated understanding of scalability, availability, reliability, and production health within distributed systems Working knowledge of browser JavaScript APIs, including the DOM, post.

Message, and local storage Experience with JavaScript development tooling and package ecosystems such as npm, Babel, webpack, or Rollup Proficiency with Git-based version control, collaborative code review, and modern software development workflows Experience with continuous integration and continuous delivery practices for cloud-based software Strong problem-solving and troubleshooting skills, including the ability to investigate unfamiliar systems, reason through failures, and pursue root causes independently Strong written and verbal communication skills with the ability to collaborate effectively across colocated and distributed engineering teams Bachelor's degree in Computer Science or equivalent relevant industry experience Preferred Qualifications: Experience building and supporting production React applications Experience with AWS services such as Amazon S3, Cloud.

Front, Route 53, DynamoDB, and AWS Cloud. Formation Experience developing internal developer platforms, developer portals, engineering productivity tools, or other self-service developer tooling Experience creating reusable frontend components, component libraries, design systems, or shared UI and interaction patterns Experience developing or integrating REST APIs using frameworks such as Spring Boot, Flask, or Django Experience operating production-level single-page applications, including monitoring, troubleshooting, observability, and service health practices Experience working with microservices, distributed systems, and applications that integrate with multiple backend technologies or codebases Experience using AI-assisted software development tools with disciplined validation, testing, and review of generated code Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below.

Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $89,900.00 - $158,100.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits.

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities . Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To learn more, visit www.genesys.ai. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.

[email protected] . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations.

Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.