Associate Technician

Position Announcement Position: Associate Technician Department: Service Reports To: Service Manager Salary grade: DOE FLSA Status: Full Time / Non-Exempt / Hourly Location: San Antonio Description This role will provide copier/printer/label-printer maintenance and/or repair by responding timely and efficiently to ensure customer satisfaction.

Additional responsibilities include toner delivery and meter collections Responsibilities Primary responsibilities include the following: Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.

Analyze customer needs, recognize business opportunities, and influence sales volume growth Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional Provide accurate feedback with call close information, parts usage reporting and customer meter readings Experience Strong electrical/mechanical background Technical knowledge/skills In addition, candidate should have strong problem solving skills, be attentive to detail, organized, high work standards w/ concern for quality and good written and verbal communication skills.

Computer Skills Networking skills or experience Education and Certification Minimum: High School Diploma or GED; A+, N+ preferred but not required. Physical Requirements Ability to lift 50 lbs. Ability to pull, lift, reach and transport equipment parts and boxes. Ability to stand/walk 75% of the day. Special Requirements Must have dependable transportation.