Day Trip Assistant

Overview:

Under the direct supervision of the Program Manager, the Day Trip Assistant is responsible for escorting Day Trip program participants to specified locations.

Essential Duties and Responsibilities

• Escort participants to and from day trips as assigned by the Program Manager.

• Facilitate the completion of the general waiver forms prior to the start of each trip.

• Record attendance throughout the day.

• Distribute trip-related documentation including but not limited to event tickets and area maps.

• Provide companionship for participants traveling alone.

• Supervise the boarding and disembarking of participants on the motorcoach.

• Provide an exceptional customer service experience and promote District services and facilities.

• Demonstrate and support District customer service standards.

Other Duties and Responsibilities:

• Maintain on-going open communication with the Program Manager to obtain updated trip schedules or cancellations.

• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Working knowledge of basic computer software.

• Ability to maintain a high level of readiness and preparedness in handling emergency situations.

• Ability to display professionalism with participants.

• Ability to address complaints and resolve concerns.

Education and Experience:

• High school diploma or equivalent.

• Valid driver's license.

• Possession of, or ability to obtain, First Aid, CPR, and AED certification within two (2) months of hire.

Special Considerations:

• Must be at least 21 years old.

• Subject to both office and outside environmental conditions.

• Subject to modified/flexible work schedules including evenings and weekends.

• Subject to the terrain inherent with the trip destinations.

• Regular onsite attendance is an essential function of this position.

Benefits

Hiring Rate: $16.00/hr

• To be considered for this position, interested individuals must complete the online application accessible at *
• www.napervilleparks.org/employment. Materials submitted through mail, email, or fax will not be considered. *