Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2016 and currently lead a team of three. Before becoming a State Farm agent, I worked as a teacher and later in college recruiting. Those experiences strengthened my passion for helping others and building meaningful relationships. I'm also a third-generation State Farm agent and a graduate of Eastern Michigan University.

Serving the community is one of my greatest passions. I'm a Community Cabinet Ambassador, support the Community Cabinet Food Pantry, serve on the Child Advocacy Board, and am involved with both the Alma Action Committee and the Downtown Development Committee. I love giving back to the community that has supported my agency.

Our agency offers health benefits, licensing reimbursement, professional development and coaching, performance bonuses, commission opportunities, growth opportunities, and a strong commitment to work-life balance. We believe in helping our team members build rewarding, long-term careers. Our culture is family-oriented and built on honesty and integrity.

I'm looking for someone who brings positive energy, thinks critically, is dependable, and is passionate about providing outstanding customer service. If you're looking for a supportive team where you can grow and make an impact, we'd love to meet you. ROLE DESCRIPTION: As an Account Associate for {{ account.name }}, you are vital to our daily business operations and customers’ success.

You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.