Service Department Bdc

Gay Buick GMC in Dickinson, TX is seeking a dedicated and motivated individual to join our team as a Service Department BDC. This role is essential in providing exceptional customer service and support by efficiently managing service department communications and appointments. The ideal candidate will be a strong communicator, organized, and customer-focused, helping to drive service department success and customer satisfaction.

Responsibilities

• Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
• Schedule and confirm service appointments for customers, ensuring optimal service department efficiency.
• Follow up with customers on service reminders, appointment confirmations, and post-service satisfaction.
• Maintain accurate and detailed records of all customer interactions and service appointments in the CRM system.
• Coordinate with service technicians and other department staff to ensure seamless communication and scheduling.
• Assist in the development of strategies to improve service department productivity and customer retention.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Experience with customer relationship management (CRM) software preferred.
• Ability to work well under pressure and maintain professionalism.
• Previous experience in automotive service or customer service roles is a plus.
• High school diploma or equivalent required.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Supportive and friendly work environment.
• Employee discounts on vehicles and services.
• Health and wellness benefits available.

About the Company

Gay Buick GMC is a trusted automotive dealership located in Dickinson, TX, committed to delivering high-quality vehicles and exceptional customer service. Our team values integrity, professionalism, and customer satisfaction, striving to create a welcoming environment for both employees and customers alike.