Digital Solutions Specialist

Digital Solutions Specialist

• Fixed term for 12 months We're looking for a hands-on digital solutions specialist to build, configure, test and roll out practical solutions across the Victorian Public Sector Commission's business systems and digital platforms. As the Digital Solutions Specialist, you'll translate agreed business requirements into configured solutions, including fields, forms, workflows, permissions, templates, validation rules, notifications and reporting. You'll work closely with project leads, subject matter experts, users, vendors and technical partners to deliver secure, accessible and user-focused solutions that support successful adoption. What you’ll do Lead the build, configuration, testing and rollout of solutions across designated projects
• Translate agreed business requirements into configured fields, forms, workflows, permissions, templates, validation rules, notifications and reporting
• Build, configure and administer business systems and configurable platforms, including Freshworks, Salesforce and Microsoft products, customer relationship management, mailing, event and other business applications
• Plan and undertake testing, diagnose and resolve defects and implementation issues, and support release planning, deployment and early-life support
• Work with users, vendors and technical partners to resolve issues, manage dependencies, prepare guidance and training materials, and support adoption and knowledge transfer
• Identify and implement opportunities to simplify processes, reduce manual effort and improve data quality while meeting security, privacy, accessibility, records management and systems governance requirements Who we’re looking for We welcome applications from professionals who model the Victorian public sector values This role is ideal for someone who enjoys turning business requirements into practical digital solutions and can combine hands-on platform configuration with strong problem-solving and stakeholder skills. Demonstrated experience building, configuring and administering business systems or configurable digital platforms in a complex organisational environment. Strong technical troubleshooting skills, including the ability to learn unfamiliar systems and explain technical concepts clearly to non-technical users. Experience supporting project delivery, testing, releases and implementation activities while managing risks, issues and changing priorities. Strong critical thinking, continuous improvement and stakeholder management skills. Experience with platforms such as Freshworks, Salesforce, Microsoft 365, Power Platform, customer relationship management, enquiry management, email marketing or online event delivery systems will be highly regarded. Experience working with third-party vendors, service providers or whole-of-government technology partners will be highly regarded A relevant qualification or industry certification in information technology, digital systems, business applications or service management will be highly regarded. Who we are The Victorian Public Sector Commission plays a key role in stewardship of the public sector. It works to strengthen the efficiency, effectiveness and capability of the public sector and maintain, and advocate for, public sector professionalism and integrity. Your contribution will help shape and lead strategic government directions across Victoria. Why you should join us You'll join the Data and Digital Services branch and work within the Digital Infrastructure and Service Management team, which manages ICT and oversees digital services that support the Commission's public engagement and operational effectiveness. You'll contribute to the continuous improvement of important digital platforms and help deliver solutions that are user-centric, secure and technically robust. We offer: Flexible and hybrid work Learning and development opportunities Employee assistance program and wellbeing initiatives Inclusive work environment, including workplace adjustments How to apply You only need to submit a resume. Avoid buzzwords and generic AI-written copy. We want to understand your personal experience and what you would bring to the VPSC. If you are shortlisted, we will discuss your application at interview, so make sure it reflects your own work. You do not need to provide individual responses to the key selection criteria. For further information and key selection criteria, please see the Position Description . Applications close at midnight on Wednesday, 4 November 2026 Request for reasonable adjustments The VPSC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, the VPSC offers reasonable adjustments for applicants with disabilities on request. It is our policy to provide adjustments for people with disability, mental illness and/or a health condition and carers of people with disability. To request an adjustment, please follow the process on our policy page. Other relevant information A position description is attached. For enquiries, please refer to the contact on the position description. Employment screening, including criminal history, confirmation of experience and stated qualifications, screening of misconduct , Australian working rights and other relevant checks form part of the candidate suitability evaluation process. Where applicable, this applies to current VPS employees.