ServiceTitan Platform Manager

Service. Titan Platform Manager Onsite in Dallas | Frequent Travel Required Liberty Service Partners is looking for a Service. Titan expert with a strong understanding of home service operations to join our team as a Technology Transformation Lead. This is not a traditional IT role, and we're not looking for someone who has simply used Service.

Titan. We need someone who knows the platform inside and out and understands how HVAC, plumbing, electrical, and other home service businesses actually operate. You'll travel to our locations across the country to lead Service. Titan implementations and rollouts, solve operational and system issues, train teams, improve workflows, and help our businesses get more out of the platform.

If you're the person everyone calls when something in Service. Titan isn't working - and you know how to determine whether the problem is the system, the process, the data, or the way people are using it - we want to talk to you.

What You'll Do

Serve as a hands-on Service. Titan subject matter expert across our portfolio of home service businesses. Lead Service. Titan implementations, rollouts, conversions, and optimization projects from discovery through go-live. Travel onsite to work directly with General Managers, office teams, and field leadership to understand operational challenges and develop solutions.

Configure and optimize Service. Titan workflows, business units, job types, forms, tags, permissions, settings, and other administrative functions. Evaluate workflows across call booking, dispatch, service, sales, installation, memberships, inventory, and reporting. Troubleshoot complex Service. Titan issues, identify root causes, and implement practical solutions.

Identify opportunities to improve processes, standardize workflows, automate manual work, and increase Service. Titan adoption. Train CSRs, dispatchers, managers, technicians, sales teams, and leadership on Service. Titan processes and best practices. Build and improve Service. Titan reports, dashboards, KPIs, and data standards.

Support Service. Titan integrations and troubleshoot issues between Service. Titan and other business systems. Support newly acquired businesses through system assessment, configuration, data validation, training, implementation, and go-live. Develop SOPs, training materials, and documentation that can be scaled across multiple businesses.

Stay current on Service. Titan products, releases, and functionality and help determine how we can better utilize the platform. Support additional technology and operational transformation projects as our organization continues to grow.

What We're Looking For

Deep, hands-on Service. Titan experience is required. Experience administering, configuring, implementing, or optimizing Service. Titan - beyond simply using the platform as an end user. Strong understanding of HVAC, plumbing, electrical, or residential home service operations strongly preferred. Service. Titan implementation, rollout, migration, or conversion experience strongly preferred.

Experience supporting multiple locations, brands, or business units is a major plus. Strong knowledge of Service. Titan reporting, workflows, configuration, integrations, and troubleshooting. Experience training users and leading teams through system or process changes. Strong problem-solving skills and the ability to understand the operational issue behind a technology problem.

Ability to communicate effectively with everyone from CSRs and technicians to General Managers and executives. Ability to independently manage projects from discovery through implementation. Service. Titan certifications are a plus, but not required. Bachelor's degree preferred, but significant Service. Titan and home services experience matters more to us.

You're Probably a Great Fit If... You're the Service. Titan person at your current company. People come to you when reports don't look right, workflows aren't working, a team needs training, a new location needs to be set up, or no one can figure out why something is happening in the system. But you also understand the operation behind the software.

You can sit next to a dispatcher or CSR, watch how they work, ask the right questions, and recognize that changing a setting isn't always the answer. Sometimes the solution is a better workflow, better training, cleaner data, or a better process. We're looking for someone who can connect Service. Titan + operations + people and make all three work better together.

Travel This is a Dallas-based position with frequent travel to Liberty Service Partners locations throughout the United States. Travel will include Service. Titan implementations and go-lives, new acquisition integrations, onsite training, troubleshooting, and operational improvement projects. Some projects may require multiple consecutive days onsite.

About Liberty Service Partners Liberty Service Partners is a growing family of HVAC, plumbing, electrical, and other home service businesses across the United States. We partner with strong local companies and provide the resources, technology, and support they need to grow while maintaining the local teams and customer relationships that made them successful.

As we continue to grow, this role will have a major impact on how we use Service. Titan across the organization and how effectively our technology supports our operating companies.