Desk Manager

Desk Manager is responsible for overseeing the sales desk, structuring vehicle deals, supporting Sales Specialists, and helping drive overall dealership profitability and customer satisfaction.

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REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or GED

• Post-sale relationship management

• Prior finance or sales experience is a plus

• Thorough understanding of vehicle financing

• Professional appearance and disposition

• Productivity through time management

• Tekion experience is a plus

• Comfort utilizing sales closing techniques

• Effective relationship-building skills

• Demonstrate subject matter expertise

• Strong communication skills; listening

• Extremely organized; performs under pressure

• Valid California driver’s license; insurable

• Current California Car Salesperson license

DUTIES AND RESPONSIBILITIES:

• Manage and oversee the sales desk throughout the daily sales process

• Work directly with Sales Consultants to structure and negotiate vehicle transactions

• Analyze customer needs, vehicle selection, trade-in information, credit considerations, incentives, and deal structure

• Review and approve deal structures within established dealership guidelines

• Maximize gross profit while maintaining a professional, customer-focused sales process

• Provide Sales Consultants with effective guidance on negotiations, presentations, objection handling, and closing techniques

• Monitor and manage customer traffic, leads, appointments, and sales opportunities

• Assist with difficult or escalated customer situations and work toward appropriate resolutions

• Ensure accurate completion of sales paperwork and proper adherence to dealership processes

• Coordinate closely with the F&I department to facilitate a smooth transition from sales to finance

• Review sales reports, gross-profit reports, inventory information, and other performance metrics

• Monitor individual and team sales performance and provide coaching when necessary

• Help ensure manufacturer programs, incentives, rebates, pricing policies, and dealership promotions are properly applied

• Maintain strong knowledge of current inventory, vehicle features, pricing, financing programs, and competitive market conditions

• Participate in sales meetings, training, and management meetings

• Ensure all customer interactions and sales practices comply with dealership policies and applicable federal, state, and local requirements

• Maintain a professional, positive, and performance-oriented sales environment

• Perform other duties as assigned by dealership management

EMPLOYEE BENEFITS

• 100% Employer paid Health, Dental and Vision coverage for Employee

• Paid time off and sick time

• Employee vehicle purchase plans

• Discounts on products and services

• Paid training and growth opportunities

• 401(k) Plan

Compensation

$70k - 80k/annually plus commission (depending on experience)

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.