Service Manager

Performance Dodgein Ferriday, LA is seeking an experienced, customer-focused Service Manager to lead our high-performing service department. We’re looking for a strong communicator and proven leader who can deliver an exceptional service experience, ensure efficient shop operations, and maintain the highest level of customer satisfaction.

About the Role**

The Service Manager** is responsible for overseeing all daily operations of the service department, managing a team of technicians and advisors, building strong customer relationships, and driving department profitability. The ideal candidate is organized, energetic, and committed to delivering top-tier service.

Responsibilities**

Lead, motivate, and manage all service department staff, including advisors, technicians, and support personnel

Ensure an excellent customer experience from check-in to vehicle delivery

Maintain high standards of quality control and safety

Manage department performance, productivity, and profitability

Oversee warranty claims, repair orders, and compliance with manufacturer guidelines

Monitor technician workloads and dispatch work efficiently

Recruit, train, and develop service department employees

Resolve customer concerns professionally and promptly

Maintain a clean, professional, and organized service environment

Collaborate with Parts and Sales to support overall dealership operations

Qualifications**

Automotive service management experience required (CDJR experience is a plus)

Strong leadership and communication skills

Proven ability to manage workflow, delegate tasks, and meet departmental goals

Knowledge of automotive repair processes and dealership service operations

Experience with DMS systems (Dealertrack, CDK, Reynolds & Reynolds, etc.) preferred

Valid driver’s license and clean driving record

What We Offer**

Competitive salary + performance bonuses

Health, dental, and vision insurance options

Paid time off and holidays

Ongoing training and manufacturer support

A positive, growth-oriented work environment

About Performance Dodge**

Performance Dodge is a trusted CDJR dealership serving Ferriday, Vidalia, Natchez, and the surrounding Miss-Lou area. We pride ourselves on exceptional customer service and a commitment to doing things the right way. Our service department is growing, and we’re looking for a leader who brings the same dedication to excellence.

How to Apply**

If you’re an experienced Service Manager looking for a great opportunity with a strong dealership, we’d love to hear from you**. Please submit your resume through this listing or apply in person at:

Performance Dodge** Hwy 84 Ferriday, LA