Operations Manager

Bristol, England, United KingdomFull-timeLeadPosted Oct 21, 2026

Welcome to Delta Hotels by Marriott Bristol City Centre – Where Hospitality Meets Opportunity. Following a stunning renovation, Delta Hotels by Marriott Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK's most vibrant cities. With over 300 beautifully appointed bedrooms, extensive meetings and events facilities and welcoming food and beverage spaces, we create memorable experiences for business and leisure travellers alike.

But the real heart of our hotel is our people. We are committed to creating a supportive, inclusive and inspiring workplace where associates can grow, develop and thrive. Our team is made up of passionate hospitality professionals who genuinely care about delivering warm, thoughtful service to every guest. We have an exciting opportunity to join us as our Operations Manager.

We're looking for an experienced and hands-on senior leader to join our leadership team and play a key role in the continued success of the hotel. Working closely with the General Manager and Heads of Department, you'll be leading from the front to help create an environment where associates feel supported, guests feel genuinely welcomed and ensuring every part of hotel operations works together seamlessly.

The Role:

Working closely with the hotel leadership team to lead and support the hotel’s operational departments, enabling them to deliver consistently high standards of service
Providing strong leadership, coaching and development to department heads and operational colleagues
Driving exceptional guest experiences and consistently high service standards
Resolving operational challenges and guest concerns in a professional and positive manner while identifying opportunities for continuous improvement
Ensuring Marriott brand standards, policies and procedures are delivered consistently
Working alongside the General Manager to support the overall success of the hotel
Creating an environment and culture where teams feel motivated, supported and empowered to succeed
Being a visible presence across the hotel, building strong relationships with guests and associates What kind of leader are we looking for? We’re looking for someone who knows how to run a hotel — and knows how to lead the people who make it successful. You’ll be an experienced hotel operator with the confidence to make decisions, challenge the status quo and take ownership when things get busy. You’ll bring:
Previous experience in a senior hotel operations leadership role
Strong operational knowledge across Rooms, Food & Beverage and Events
Experience leading Heads of Department and developing high-performing teams
Excellent communication and relationship-building skills
A proactive, hands-on approach and visible leadership style
Strong decision-making and problem-solving abilities
The ability to remain calm, adaptable and solutions-focused in a fast-paced environment
A genuine passion for hospitality and creating memorable guest experiences Why Join Us? At Delta Hotels by Marriott Bristol City Centre, you will have the opportunity to make a real impact while developing your career with one of the world's leading hospitality brands. You’ll have the visibility and influence to make things happen — developing our leadership team, improving operational standards, strengthening guest satisfaction and contributing directly to the hotel’s commercial performance. You’ll join a passionate team, work in a hotel that has recently undergone significant investment and help shape the experience of both our guests and our associates every day.