Associate Technical Support Analyst Co-op

As a Technical Support Analyst Co-op, you will join our Technical Platform Support (TPS) team and work alongside full-time analysts resolving second level (Tier 2) incidents for employees across the organization. Your incident queue is the core of the role. On a rotational basis you will also staff Ctrl+Alt+Connect, our in-person tech bar at the Guelph head office, where you will be the face of IT for employees who walk up looking for help – providing quick, friendly triage within a 15-minute window and handing anything longer off to the wider TPS team or the appropriate third level team.

This is a hands-on role: you will spend your days troubleshooting real problems for real people, building technical depth, and learning how enterprise IT support works end to end.